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Complaints Procedure

Complaints Procedure

We aim to provide all members with the highest quality services and support; if you think we have fallen short, we want to know about it so we can improve. 

How to complain

If you just want to give feedback or informally raise an issue about any of the member benefits or services we provide you should contact the person involved directly. If you don't know who to address your comments to, or want to make a formal complaint please contact us on complaints@rcm.org.uk

We have set you our procedures for handling complaints, feedback and disputes with members, download it here.

Our aim is to:

  • respond quickly, politely and effectively
  • investigate complaints thoroughly
  • be open to constructive criticism
  • be open about our findings and the reasons for decisions.

Response timelines

The RCM will:

  • acknowledgement your complaint within five working days
  • send you a formal written response within 21 days.

RCM response to your complaint

We will aim to establish whether there has been a failure by the RCM and will explain reasons for our conclusion. If you are not happy with the response you can ask for it to be reviewed. We are constantly trying to improve and are eager to learn from your experiences.